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Allscripts cloud server was attacked 6 days ago with ransomware. The company shut down PM and EHR and never told us what is going on. Nobody contacts us for 6 days and they don't answer the phones. Our practice is crippled. Can't bill insurance, can't see our schedule...
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Anonymous
Sonya Valeriay

Express scripts will endanger your life by not refilling your medicine and not even let you know it's not coming in the mail. So Eric...it is. Attorney needed

Anonymous
Sonya Valeriay

The worst people ever. Liers

1.0
#1175331
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Once again---cannot get into Allscripts EMR due to "server" problem. Second time this week. Happening almost weekly. Office has been without EMR for the last 4 hours. Calls to Allscripts are met with a recording. Customer support is NONEXISTENT. No explanation for...
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1.0
#1171599
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My practice uses this software and it's terrible. What a scam. Every other day it's down for some issue. You call there and they say we will call you back when it's up and that's 7 hours later if they even resolve it that day. Go out of business please. It's probably...
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JollyMonteIberiaEleuth
JollyMonteIberiaEleuth

Oh and if a provider is removed from the schedule one day, it will bump you to the next day they are available without any flag or warning so you think you are scheduling the ...

#1385279
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sequence of events.. 1. Was interested in seeing a demo and purchasing PM/EHR for Practice 2. Called twice to no avail. 3. Filled out 2 contact forms to no avail. 4. Called a 3rd time asking why was told to go online to website and find contact phone numbers and call...
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Anonymous
Anonymous

You never described the nature of the good or services. I don't think everyone automatically recognizes " PM/EHR ". Any out of pocket cost ? Nothing lost ? kwitcherbitchin'.

BrownCat786
BrownCat786

Sounds about right with my experiences too. We have Allscripts and are leaving.

#1360339
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Allscripts - Awful piece of technological crap

It freezes, does nothing helpful. The upgrades are for the most part useless. Save your time, money and frustration and invest in Epic.
1.0
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Customer service
Diversity of Products or Services
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Website
#1182454
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Who ever designed this piece of crap you need a different profession. Obviously you have never worked a real job. Probably havent been chewed out on a daily basis by patients wondering why their call takes 30 minutes. You have to put the patients dob and full name 3...
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#1147825
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There is hardly a week when there is not a problem or delay or temporary outage when using the e-prescribe component, causing terrible delays in processing prescriptions. I have asked multiple times to add the feature of automatically informing patients that their...
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1.0
#1177437
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Allscripts - No customer service

I was locked out of my account 2 days ago during a manditory password change. I emailed them & telephoned twice. The telephone line only allows me to leave messages. So far no response other than an automated email assigning a case number.
1.0
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Product or Service Quality
#1245748
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***BEWARE*** Allscripts support techs decode clients' personal EHR passwords and sign in under the names of actual office staff. Constantly. After I caught them in the act, it was confirmed, in writing, by an Allscripts regional manager. They can sign in as any user,...
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#845248
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We have had allscripts for 16 years and I can honestly say that it is a horrible system. The upgrades always cause a down time the next morning. The backup rarely works and they always have the same comment,"we will escalate this" which never happens. The customer...
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Anonymous
Allscripts user

Yep!

#1090753
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