Allscripts Reviews and Complaints
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My practice uses this software and it's terrible. What a scam. Every other day it's down for some issue. You call there and they say we will call you back when it's up and that's 7 hours later if they even resolve it that day. Go out of business please. It's probably...
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sequence of events.. 1. Was interested in seeing a demo and purchasing PM/EHR for Practice 2. Called twice to no avail. 3. Filled out 2 contact forms to no avail. 4. Called a 3rd time asking why was told to go online to website and find contact phone numbers and call...
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Anonymous
You never described the nature of the good or services. I don't think everyone automatically recognizes " PM/EHR ". Any out of pocket cost ? Nothing lost ? kwitcherbitchin'.
BrownCat786
Sounds about right with my experiences too. We have Allscripts and are leaving.
Allscripts - No customer service
I was locked out of my account 2 days ago during a manditory password change. I emailed them & telephoned twice. The telephone line only allows me to leave messages. So far no response other than an automated email assigning a case number.
Allscripts - Awful piece of technological crap
It freezes, does nothing helpful. The upgrades are for the most part useless. Save your time, money and frustration and invest in Epic.
There is hardly a week when there is not a problem or delay or temporary outage when using the e-prescribe component, causing terrible delays in processing prescriptions. I have asked multiple times to add the feature of automatically informing patients that their...
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Allscripts cloud server was attacked 6 days ago with ransomware. The company shut down PM and EHR and never told us what is going on. Nobody contacts us for 6 days and they don't answer the phones. Our practice is crippled. Can't bill insurance, can't see our schedule...
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Sonya Valeriay
Express scripts will endanger your life by not refilling your medicine and not even let you know it's not coming in the mail. So Eric...it is. Attorney needed
Sonya Valeriay
The worst people ever. Liers
Once again---cannot get into Allscripts EMR due to "server" problem. Second time this week. Happening almost weekly. Office has been without EMR for the last 4 hours. Calls to Allscripts are met with a recording. Customer support is NONEXISTENT. No explanation for...
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Who ever designed this piece of crap you need a different profession. Obviously you have never worked a real job. Probably havent been chewed out on a daily basis by patients wondering why their call takes 30 minutes. You have to put the patients dob and full name 3...
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We have had allscripts for 16 years and I can honestly say that it is a horrible system. The upgrades always cause a down time the next morning. The backup rarely works and they always have the same comment,"we will escalate this" which never happens. The customer...
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Allscripts user
Yep!
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Allscripts service is very poor. They have outsourced the phone calls to India and that is as far as your complaint goes. None of the employees that can actually assist you come to the phone. The re-route and escalate but not actually solve your problem. We have been...
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Jayson Van Orton
Where is your hospital located? I'm a independent consultant specializing in fixing allscript issues. I would love to have a chat.
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Oh and if a provider is removed from the schedule one day, it will bump you to the next day they are available without any flag or warning so you think you are scheduling the ...