Product: Allscripts Customer Care Clear all filters (0 of 6 reviews match)
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Allscripts - No customer service

I was locked out of my account 2 days ago during a manditory password change. I emailed them & telephoned twice. The telephone line only allows me to leave messages. So far no response other than an automated email assigning a case number.
1.0
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Allscripts Customer Care
#1245748
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Allscripts cloud server was attacked 6 days ago with ransomware. The company shut down PM and EHR and never told us what is going on. Nobody contacts us for 6 days and they don't answer the phones. Our practice is crippled. Can't bill insurance, can't see our schedule...
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Anonymous
Sonya Valeriay

Express scripts will endanger your life by not refilling your medicine and not even let you know it's not coming in the mail. So Eric...it is. Attorney needed

Anonymous
Sonya Valeriay

The worst people ever. Liers

1.0
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Allscripts Customer Care
#1175331
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We have had allscripts for 16 years and I can honestly say that it is a horrible system. The upgrades always cause a down time the next morning. The backup rarely works and they always have the same comment,"we will escalate this" which never happens. The customer...
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Anonymous
Allscripts user

Yep!

Product
Allscripts Customer Care
#1090753
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Allscripts service is very poor. They have outsourced the phone calls to India and that is as far as your complaint goes. None of the employees that can actually assist you come to the phone. The re-route and escalate but not actually solve your problem. We have been...
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Anonymous
Jayson Van Orton

Where is your hospital located? I'm a independent consultant specializing in fixing allscript issues. I would love to have a chat.

1.2
Product
Allscripts Customer Care
I didn't like
  • How difficult it is to get an answer
#1005906
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***BEWARE*** Allscripts support techs decode clients' personal EHR passwords and sign in under the names of actual office staff. Constantly. After I caught them in the act, it was confirmed, in writing, by an Allscripts regional manager. They can sign in as any user,...
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Allscripts Customer Care
#845248
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Allscripts hasn't shown to be an improvement in documentation. It is slow,clunky,not at all "real time" as we were promised. What a nightmare, quit my job. Very little customer support, takes forever to document details, slow, lose data. Poor training all the way...
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Anonymous
Burned by Allscripts

These are comments on Allscripts from their own employees:"Allscripts is totally focused on quantity, NOT quality.""Too much emphasis on moving positions abroad without consid...

Anonymous
Anonymous

This is a monster of a program. It has cost us hundreds of thousands of dollars and revenue losses. It is complicated and customization is a joke. The company is huge and ever...

1.0
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Allscripts Customer Care
#543163
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